Have questions about EZ Electricity? Here are some of the most common questions about our service and the energy market we have recieved.
How does EZ Electricity save me money?
Simply put, we know the market and we know how to make it work for you. The professionals at EZ Electricity have been helping large customers buy power for over two and a half decades. We use that expertise, along with our analytical data systems, to find the best deal available for your load.
Why does EZ Electricity need my Social Security number?
Energy suppliers need to know if their customers have good credit. We provide them with this information (just as any customer would when signing up) so they can assess the risk accurately. This allows them to bid for the energy rate as competitively as possible. This is a common request for utility providers not only in the electricity industry but for internet, satellite, and cable providers as well.
As a former victim of identity theft, EZ’s owner understands the importance of protecting your information. We take data security very seriously and work hard to keep your data protected.
How does EZ Electricity work and how does electricity get to my house?
Electricity service comes in two parts:
- Delivery Service: The wire company or delivery company is the company that has the wires and poles to your house. Delivery costs are regulated and set by the Texas PUC, and are typically passed through by your energy supplier.
- Energy Supply Service: The energy supplier is responsible for selling the energy used by your house or business.
EZ Electricity’s job is to use its market knowledge, and a thorough analysis of your data, to find the best electricity rate available from the market. This energy supply is then delivered through the same lines and poles serving your house. The only thing that changes is the name on the bill you receive from the energy supplier. Since we receive and pay the bills for you, you don’t have to deal with the supplier. Piece of cake!
What is the energy rate?
Your energy rate is the amount that the supplier charges for the electricity you use, which does not include delivery charges. This is also the component of your electricity bill that suppliers control and what EZ Electricity uses to compare electricity plans.
Why the contract to use EZ Electricity?
We must have an agreement in place with our customers so that we are authorized to work on their behalf- such as signing them up for each power contract, working with suppliers when issues arise and correcting invoice errors. Essentially, we have to be able to prove to the supplier that we are authorized to work on each customer’s behalf. Since a contract has to have a term to be valid, our contracts are typically for about 30 months.
Putting a time limit (term) on our contract also lets customers know that we won’t buy power for them too far into the future. It limits our authority and thereby is a protection for customers.
If you ever find us not living up to our contract terms, just give us a call. If we can’t make it right, you can terminate the contract between us at no cost to you.
How does the charity I choose get paid?
EZ Electricity will donate to each charity selected quarterly. Also, we will send out updates on how much is being given to the charity you have chosen with each bill.
What are my billing and payment options?
EZ Electricity will receive your electric bill(s) and send you an email notice with the bill amount and our service fee. Then, we will let you know when we plan to draft the money for the bill from your bank account that you provide us during the signup process. You will then have at least 2 business days to tell us to delay the draft – if needed. If we do not receive a delay request, we will draft your account and pay the supplier. Assuming the draft date is not delayed by you, any late fees will be our responsibility.
Unfortunately, we cannot accept credit cards. The transaction fees are too high. Later, if the option ever arises to provide more payment options, we will let you know.
Where can I get a copy of my contract with EZ Electricity?
After completing your sign up, EZ Electricity will review all of your information and then send you a copy of your contract through email. If you did not receive your copy or have misplaced your copy, you may contact us and we will resend that to you.
Where can I get a copy of my energy supply contract? (not my EZ Electricity Contract)
You can get a copy of your contract by logging in through our customer portal or by requesting it from Service@EZElectricity.com.
How does EZ Electricity get paid?
EZ Electricity is paid by you, our customer, directly through monthly electronically drafted payments. As we receive bills on behalf of our customers, we send out email notices at least 3 days in advance of when the draft to pay us and your energy supplier will occur. The email includes a breakdown of supplier costs, usage, and EZ Electricity fees. You may always let us know if you require more time for these funds to be drafted.
What if I need to cancel service because I am moving out?
No problem. Depending on where you move, you may be able to transfer service from your current location to the new one. Additionally there is no penalty for moving out if you are going somewhere the supplier can’t serve you. However, you must notify the supplier and typically supply some proof that you are moving and not just cancelling the contract.
My power has gone out, who should I call?
While you are welcome to call us if your power goes out, but we recommend you call your local utility directly and reference your Service Address. They may be able to explain the reason for the outage, and provide an estimated time for correction. If the outage is already known, then they should be able to provide an estimated time to complete the necessary repairs.
For your convenience, below is a quick reference list of local utility companies in the areas of Texas we serve.
The contact phone numbers are also listed on your invoice.
AEP Texas Central Company (formerly Central Power and Light)
To view the current outage map AND report an outage using their website: https://www.aeptexas.com/outages/report/
· AEP Texas North Company (formerly West Texas Utilities)
1-866-223-8508 To view the current outage map AND outage using their website: https://www.aeptexas.com/outages/report/
· CenterPoint (Houston Area)
To view the current outage map: http://gis.centerpointenergy.com/OutageTracker/
· ONCOR Delivery Company (Dallas, Fort Worth Service Area)
To view the current outage map: http://www.oncor.com/community/outages/
· Sharyland Utilities (Mission, McAllen, Brady, Celeste, Colorado City, and Stanton)
· Texas-New Mexico Power Company (TNMP Service Area)
To view the current outage map AND report an outage using their website: http://www.tnmp.com/customers/power-outages.htm?source=m0tl2
How do I renew my contract with EZ?
Happy with how EZ Electricity is doing and want to stay with our service once the contact ends? Great! To do this we send you a renewal contact to you in an email. This will allow us to gather any updated contact and account information and this will also provide you with an updated agreement and contract term.