Frequently Asked Questions
Have questions about EZ Electricity? Here are some of the most common questions about our service and the energy market we have received.
How does EZ Electricity save me money?
Why does EZ Electricity need my Social Security number?
As a former victim of identity theft, EZ’s owner understands the importance of protecting your information. We take data security very seriously and work hard to keep your data protected.
How does EZ Electricity work and how does electricity get to my house?
- Delivery Service: The wire company or delivery company is the company that has the wires and poles to your house. Delivery costs are regulated and set by the Texas PUC, and are typically passed through by your energy supplier.
- Energy Supply Service: The energy supplier is responsible for selling the energy used by your house or business.
EZ Electricity’s job is to use its market knowledge, and a thorough analysis of your data, to find the best electricity rate available from the market. This energy supply is then delivered through the same lines and poles serving your house. The only thing that changes is the name on the bill you receive from the energy supplier. Since we receive and pay the bills for you, you don’t have to deal with the supplier. Piece of cake!
What is the energy rate?
Why the contract to use EZ Electricity?
Putting a time limit (term) on our contract also lets customers know that we won’t buy power for them too far into the future. It limits our authority and thereby is a protection for customers.
If you ever find us not living up to our contract terms, just give us a call. If we can’t make it right, you can terminate the contract between us at no cost to you.
How does the charity I choose get paid?
What are my billing and payment options?
Unfortunately, we cannot accept credit cards. The transaction fees are too high. Later, if the option ever arises to provide more payment options, we will let you know.
Where can I get a copy of my contract with EZ Electricity?
Where can I get a copy of my energy supply contract? (not my EZ Electricity Contract)
How does EZ Electricity get paid?
What if I need to cancel service because I am moving out?
No problem. Depending on where you move, you may be able to transfer service from your current location to the new one. Additionally there is no penalty for moving out if you are going somewhere the supplier can’t serve you. However, we’ll need to arrange that move out by letting the supplier know when service should be stopped, and, in some cases, will need documentation to send the supplier that shows a proof of move out (home sale documents, new lease agreement, etc.). The EZ team can take care of that for you – all you need to do is call or email to let us know you’ll no longer need power at your location and we can help get that taken care of for you.
My power has gone out, who should I call?
While you are welcome to call us if your power goes out, we recommend you call your local utility directly and reference your Service Address. They may be able to explain the reason for the outage, and provide an estimated time for correction. If the outage is already known, then they should be able to provide an estimated time to complete the necessary repairs.
For your convenience, below is a quick reference list of local utility companies in the areas of Texas we serve.
The contact phone numbers are also listed on your invoice.
AEP Texas Central Company (formerly Central Power and Light)
To view the current outage map AND report an outage using their website: https://www.aeptexas.com/outages/report/
· AEP Texas North Company (formerly West Texas Utilities)
1-866-223-8508 To view the current outage map AND outage using their website: https://www.aeptexas.com/outages/report/
· CenterPoint (Houston Area)
To view the current outage map: http://gis.centerpointenergy.com/OutageTracker/
· ONCOR Delivery Company (Dallas, Fort Worth Service Area)
To view the current outage map: http://www.oncor.com/community/outages/
· Sharyland Utilities (Mission, McAllen, Brady, Celeste, Colorado City, and Stanton)
· Texas-New Mexico Power Company (TNMP Service Area)
To view the current outage map AND report an outage using their website: http://www.tnmp.com/customers/power-outages.htm?source=m0tl2